Auto Loan Extra Payment Check — Support

Help center

Use your own contract and payment records to examine how interest, principal, fees, and remaining principal were recorded.

How a check works

1. Open the app and choose Check My Auto Loan or Check Another Loan.
2. Add documents using Scan Documents, Choose Photos, or Choose PDF. Include your loan agreement and payment statements.
3. Review any document facts the app asks you to confirm. If source evidence is incomplete or conflicting, add the relevant document rather than guessing.
4. When the app says the available payments are ready to check, it displays the current App Store price for one audit before purchase.
5. After a verified purchase, open See Audit Result. If a difference is found, tap Trace this difference to review the date-ordered payment ledger, calculated versus lender-reported values, and linked evidence pages. If the checked payments agree, tap See Checked Payments.

A one-time audit purchase applies to one checked source snapshot. This is a consumable in-app purchase, not a subscription. Previously delivered results remain accessible as long as the saved case remains on your device or within your own device backup.

Supported files

PDF documents and images from Photos or the camera. The app scans on-device and may request clearer or more complete pages. Some loan types or document formats cannot be safely checked.

Important limitation

Auto Loan Extra Payment Check does not issue or service loans, connect to bank accounts, or decide whether a lender has violated a contract or law. Its comparisons cover only the payments and rules supported by the documents you provide. A difference may call for clarification with your lender; it is not a legal conclusion.

Your data

Your imported financial documents and completed checks are stored on your iPhone, not uploaded to a developer server. You control any sharing from the iOS Share Sheet. See our Privacy Policy.

Troubleshooting

A payment is marked “Not checked”

The documents may be missing a date, an allocation, the applicable loan rule, or a required opening balance. Review the reason shown and add the missing source, if you have it.

The purchase was interrupted

Reopen the same case and use the available recovery action. The app keeps unfinished verified purchases for recovery rather than immediately starting another charge.

A result looks incorrect

Open its evidence page. If a value was read incorrectly, use the source correction action to recheck from the same documents without paying a second time for that correction.

Changing or deleting your phone

Keep your own device backup if you need to retain local records. Removing the app and its data may remove stored cases; completed consumable audits are not restored as permanent entitlements.

Contact

Support email: fivechaoice@gmail.com.
Public support telephone: +86 186 2090 5453.
Business contact address: 5F., No. 14, Aly. 6, Ln. 85, Sec. 1, Baoyuan Rd., New Taipei City 231027, Taiwan.
Please describe the issue and app version. Do not email full loan statements, account numbers, or other sensitive financial documents.